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How to make a claim

Our gadget insurance policies are affordable, flexible, and ensure that you can easily protect the items that you really care about. As we recognise that needing to make an insurance claim for one of your favourite and most-used items can be frustrating or distressing, we are dedicated to ensuring that our claims process is as straightforward, efficient, and fuss-free as possible

MAKE YOUR CLAIM IN 3 EAST STEPS...

1.

CHECK YOUR POLICY SCHEDULE

Look at the cover details section to confirm the insurer name

2.

CONTACT
CLAIMS

Start the process of making your claim by contacting the claims advisors

3.

IMPORTANT INFORMATION

Be sure to read the important information below

Zenith Insurance Plc
For a policy number starting with SC


Call  0203 794 9300
Our phone lines are open between
9:00 am to 6:00 pm Mon - Fri 

Email our advisors supercoverclaims@directgroup.co.uk


Bastion Insurance Services Ltd
For a policy number starting with BA


Call  0345 074 4810
Our phone lines are open between
8:30 am to 6:30 pm Mon - Fri
Saturday 8:30 am to 1:00 pm

Email our advisors gadgetclaims@directgroup.co.uk

Claims Portal bastion.directgroup.co.uk

Important notes

Please note, if your gadget was stolen or has been lost, you should also take the following steps:

Evidence of ownership will need to be provided to the insurer

Report the theft / accidental loss within 24hours of discovery to your airtime provider

Report theft / accidental loss within 48 hours of discovery to the Police and obtain a crime reference number

If the incident happened outside of the UK, please notify the claims administrator within 48 hours of returning to the UK

Review your policy wording for further details.

Get your FREE quote today.